Shipping and Returns

FAQ

What are the delivery costs?

You can calculate the shipping price of your order by going to your shopping cart and click ‘calculate shipping’, or check the table below. 

Country/Region

Shipping costs

The Netherlands

€5.00 (free shipping over €75.00)

Europe 1*

€9.00

Europe 2**

Coasters/small artworks €12.00

Big artworks €15.00

Elsewhere

Coasters/small artworks €15.00

Big artworks €20.00

*Europe 1 countries: Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, Sweden

*Europe 2 countries: All European countries not included in Europe 1

Do you ship worldwide?

Yes, international shipping is available for countries worldwide. See shipping prices above.

How long will my order take to be delivered?

Your order will be shipped within 3 workdays. Shipping time depends on the country of shipping. Below you can find an indication for shipping times of the most popular countries.* In case you would like a faster delivery, there are options for other postal services for which I need to charge more (I don’t earn anything on the shipping costs charged). Please contact me for options.

Country/Region

Estimated shipping time*

The Netherlands

1-2 workdays

European Union (EU)

 

Belgium

1-2 workdays

Germany

2-3 workdays

France

2-4 workdays

Spain

3-5 workdays

Europe non-EU countries

 

United Kingdom

5-7 workdays

Elsewhere

 

United States

4-9 workdays

Canada

4-9 workdays

Please inquire about other countries.

*Please not that in general, there are shipping delays because of the current situation worldwide (due to the COVID19 situation). This means that packages can be delayed up to 3 to 4 weeks, especially for shipping outside of Europe. Shipping times are getting better at the moment. Please contact me for any questions or concerns. Also, note that around holidays like Christmas shipping is usually also delayed.

What Shipping Method will be used for my order?

The shipment will always be provided with a track and trace code so you are able to track the package. The carrier selected depends on the country of shipment but will usually be shipped via our local services (PostNL), or DHL.

What should I do if my order does not arrive within the expected timeframe?

Please not that in general, there are shipping delays because of the current situation worldwide (due to the COVID19 situation). This means that packages can be delayed up to 3 to 4 weeks, especially for shipping outside of Europe. Delays are getting better at the moment. Please contact me for any questions or concerns. Also, note that around holidays like Christmas shipping is usually also delayed.

Will I have a customs charge to pay?

Customers are responsible for any customs charges, if applicable. Please contact your local customs office prior to purchase for more details on duties, taxes and fees according to your countries regulations.

What will I do if my parcel gets lost or damaged in transit?

Information about what to do if your parcel gets lost or damaged during transit can be found on the Terms and Conditions page.

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